View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation

HelpScout versus Olark


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements of assistive technologies. It’s awesome to see a provider care about this often overlooked aspect of customer service.

Besides live chat, Olark also markets as customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Olark offers a free plan that offers little features and is limited to a single seat and 20 chats per month, which will not be sufficient for most use cases.

Their paid plans start at $29 per month per seat. Free trials are available. Unfortunately, credit card information is required for the trial and you will be billed automatically if you don’t cancel the trial in time.

As a customer-focused company, Olark may want to consider offering a no-credit-card-required trial so potential customers are more likely to fully experience all their features.

Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights.

Agent Platform

HelpScout

Olark

Android

Email Inbox

iOS

Linux

MacOS

Slack

Web App

Windows

Agent Tools

HelpScout

Olark

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

HelpScout

Olark

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Ticket Form

Pre Chat Form / Lead Generation

Triggers

Channels

HelpScout

Olark

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website

WhatsApp

Customization

HelpScout

Olark

Avatar

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Light and Dark Theme

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Position

Profile Picture

Remove -Powered by-

Visitor Request Human Agent

White label

Widget Size and Shape

Integrations

HelpScout

Olark

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Meet

Google Sheets

Help Scout

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Zendesk

Zoom

Plugins

HelpScout

Olark

BigCommerce

Drupal

Facebook Marketplace

Magento

Shopify

Squarespace

Webex

Webflow

WooCommerce

Wordpress

Comparisons