View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View Nser profile
Chatbot
Lead Generation

HelpScout versus Nser


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Nser Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $9.95 p/m
Free Plan: Available
Free Trial: 15 days

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Nser Details

Owned by
Nser
Year founded
2021
HQ Location
Sherbrooke, Canada
Website
nser.io
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Nser Notable Customers

No Data Available

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

What is Nser?


Nser is a dedicated and straightforward chatbot service specializing in questions and answers through the widget. If the question can not be answered directly visitors can request an email or push notification.

Agent Platform

HelpScout

Nser

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

HelpScout

Nser

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

HelpScout

Nser

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pre Chat Form

Channels

HelpScout

Nser

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

HelpScout

Nser

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget CSS Editing

Widget Mobile

Integrations

HelpScout

Nser

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

HelpScout

Nser

BigCommerce

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

WordPress

Comparisons