View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View Futy profile
Chatbot Engagement Widget Live Chat
Lead Generation WhatsApp Dedicated Widgets

HelpScout versus Futy


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Futy Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $17.5 p/m
Free Plan: Available
Free Trial: 14 days

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Futy Details

Owned by
Futy B.V.
Year founded
2020
HQ Location
Utrecht, Netherlands
Website
futy.io

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

What is Futy?


Futy is a Dutch provider that mostly targets the local market but has options for English or multilingual widgets. Their website is only available in Dutch, though.

With the Futy Dynamic Lead generation chatbots, your website visitors can be converted into Leads in a user-friendly manner, for example via email, WhatsApp, telephone, or video call. The excellent analytics integration will help you keep track.

You can choose from 15+ templates with different buttons and combine specific functionalities to display on pages of choice, however, it suits your needs. The widgets can contain links to multiple channels and contact forms like a call back request, planning a video call with Calendly, or requesting a quotation.

Agent Platform

HelpScout

Futy

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

HelpScout

Futy

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Meeting Scheduling

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

HelpScout

Futy

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

HelpScout

Futy

Email

Facebook Messenger

Phone Call

Slack

Telegram

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

HelpScout

Futy

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Tagline / Description

Visitor Notification Counter

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Integrations

HelpScout

Futy

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Ads

Google Apps

Google Meet

Google Sheets

Google Tag Manager

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Microsoft Teams

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Tawk.to

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

HelpScout

Futy

BigCommerce

Drupal

Facebook Marketplace

Jimdo

Joomla

Lightspeed

Magento

Phoenix

Prestashop

Shopify

Squarespace

Unbounce

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons