HelpScout versus Elfsight

Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Elfsight is a SaaS service with customizable & coding-free widgets to upgrade your website with chats, social feeds, reviews, forms, and other e-commerce solutions.

Chat widgets come in different flavors, specifically dedicated to a single platform or ‘all-in-one’. There are over 30 templates for any use-case.

Elfsight widgets are designed to be easy to install and use, even for users without technical expertise. And, they also provide excellent customer support and have a dedicated team to assist users with any issues or questions.

Elfsight offers a free plan, not limited in features or customization options, that you can use for as long as you need. It’s only limited to 200 unique views per month. So, if you would visit your own website (logged out of Elfsight and with different devices/IP) 201 times in a month you’re over your limit.

The paid plans start from only $6 per month for a monthly subscription, or $5 per month for an annual subscription.

Elfsight has already helped 1,000,000 customers and businesses worldwide to increase their website traffic, generate leads, and improve user experience. Overall, Elfsight is a reliable and user-friendly solution for anyone looking to enhance their website’s functionality and engagement.