View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View Elfsight profile
Engagement Widget Live Chat
Omnichannel Dedicated Widgets WhatsApp

HelpScout versus Elfsight


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
  • Visitor Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Elfsight Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
  • Visitor Based
Starts from: $6 p/m
Free Plan: Available
Free Trial: Not Available

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Elfsight Details

Owned by
LLC Elfsight
Year founded
2012
HQ Location
Yerevan, Armenia

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Elfsight Notable Customers

Cartier
Disney on Ice
NBC Palm Springs

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

What is Elfsight?


Elfsight is a SaaS service with customizable & coding-free widgets to upgrade your website with chats, social feeds, reviews, forms, and other e-commerce solutions.

Chatwidgets come in different flavors, specifically dedicated to a single platform or ‘all-in-one’. There are over 30 templates for any use case.

Elfsight widgets are designed to be easy to install and use, even for users without technical expertise. And, they also provide excellent customer support and have a dedicated team to assist users with any issues or questions.

Elfsight has already helped 1,000,000 customers and businesses worldwide to increase their website traffic, generate leads, and improve user experience. Overall, Elfsight is a reliable and user-friendly solution for anyone looking to enhance their website’s functionality and engagement.

Agent Platform

HelpScout

Elfsight

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

HelpScout

Elfsight

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

HelpScout

Elfsight

Agent Status

Automated Custom Greeting

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pre Chat Form

Triggers

Channels

HelpScout

Elfsight

Email

Facebook Messenger

Line

Phone Call

RumbleTalk

Slack

Telegram

Text Messaging (SMS)

Viber

Website Chatwidget

WhatsApp

Customization

HelpScout

Elfsight

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget Behaviour

Widget CSS Editing

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

HelpScout

Elfsight

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Sendinblue

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

HelpScout

Elfsight

BigCommerce

Blogger

Drupal

Ecwid

Facebook Marketplace

GoDaddy

Joomla

Lightspeed

Magento

OpenCart

Prestashop

Shopify

Squarespace

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons