View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View Chatra profile
Chatbot Live Chat
Live Chat Messenger Integration

HelpScout versus Chatra


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $0 p/m
Free Plan: Available
Free Trial: 15 days

Chatra Pricing Model

  • Feature Based
  • Seat Based
Starts from: $21 p/m
Free Plan: Available
Free Trial: 10 days

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Chatra Details

Owned by
Chatra
Year founded
2015
HQ Location
Wilmington DE, United States
Website
chatra.com
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

Chatra Notable Customers

iGMS
tinybeans
Zap Hosting

What is HelpScout?


What is Chatra?


Chatra, a live chat solution targeted mostly at small and medium-sized businesses, bought by Sendinblue in 2021. It’s been announced that Chatra will merge into Sendinblue’s complete digital marketing and e-commerce suite.

The company profiles itself with their personal approach to customers, although they report having over 45,000 customers. Chatra hosts a self published book and guides section on the website to help you improve your customer relation game.

Integrations with popular platforms like Wordpress and Shopify are free, Others, like Facebook, Instagram, Slack, Help Scout, and email integration are only included in the paid plans.

Chatra offers a free plan for a single seat. The features are limited but that is to be expected for a free plan. Their paid plans start at $21 per seat per month. Free 10 day trials are available for the paid plans, which is useful to test all features before purchasing.

Agent Platform

HelpScout

Chatra

Android

Email Inbox

iOS

Linux

MacOS

Slack

Web App

Windows

Agent Tools

HelpScout

Chatra

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Message Status

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Typing Preview

Pre-chat Options

HelpScout

Chatra

Agent Status

Automated Custom Greeting

Conversation Routing

Custom Greeting

Email Capture

FAQ

Hours of Operation

Knowledgebase

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Triggers

Channels

HelpScout

Chatra

Email

Facebook Messenger

Instagram

Phone Call

Slack

Text Messaging (SMS)

Website

WhatsApp

Customization

HelpScout

Chatra

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Position

Profile Picture

Remove -Powered by-

Visitor Request Human Agent

Widget Size and Shape

Integrations

HelpScout

Chatra

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Help Scout

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Median Screenshare

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Upscope Co-browsing

Userlike

Webhooks

Zapier

Plugins

HelpScout

Chatra

BigCommerce

Ecwid

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

Wordpress

Comparisons