HelpScout versus Boei

Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

Boei is a Dutch company founded in 2021 with the main focus on turning website visitors into leads. When someone makes contact through Boei they automatically become a lead. Leads can then be answered in another app or in the official apps (e.g. WhatsApp).

Boei aims to serve as the front end for customers to contact you, offering many integrations and plugins with that specific goal in mind. You can communicate through other platforms with a single button on your website.