View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat
View AcornChat profile
Live Chat
Slack Email Capture Live Chat

HelpScout versus AcornChat


Compare Features, Integrations, Plugins, and Prices

HelpScout Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $0 p/m
Free Plan: Available
Free Trial: 15 days

AcornChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 30 days

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

AcornChat Details

Owned by
AcornChat
Year founded
2022
HQ Location
Hamilton County IN, United States
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

AcornChat Notable Customers


What is HelpScout?


What is AcornChat?


Acorn Chat is a dedicated Live Chat for Slack integration, intended for companies with fewer than 15 employees. Acorn Chat does not have its own dashboard as all conversations are managed in your Slack workspace. If you are already a Slack power user this might be a perfect fit for you.

The app is straightforward and has one other functionality than routing all messages through Slack; you can enable the email capture function when you are not online to answer any incoming queries. Set up the chat widget and create a dedicated channel or select an existing one in Slack. A new thread is then created for each visitor that contacts you, providing you a clear overview.

Acorn Chat has a single plan with a limitation of 500 conversations per month. You can install the widget on as many sites as you want for an unlimited number of users (theoretically).

You can try Acorn Chat risk free for 30 days. After this period you will pay $29 per month for a monthly subscription or $261 for a whole year.

Read more about the pros and cons of Acorn Chat in our analysis of the best live chats with Slack integration of 2023.

Agent Platform

HelpScout

AcornChat

Android

Email Inbox

iOS

Linux

MacOS

Slack

Web App

Windows

Agent Tools

HelpScout

AcornChat

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

HelpScout

AcornChat

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Ticket Form

Channels

HelpScout

AcornChat

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website

WhatsApp

Customization

HelpScout

AcornChat

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Light and Dark Themes

Mobile Widget

Notification Counter

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Request Human Agent

Integrations

HelpScout

AcornChat

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

HelpScout

AcornChat

BigCommerce

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

Wordpress

Comparisons