Gosquared versus Intercom

Gosquared, started in 2006, defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.

GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.

The prices of their plans for live chat are based on the number of seats. Additional subscriptions are available to add more advanced analytics or a team inbox.

All plans include a basic set of features, starting at $29 per month for 1 agent. It’s possible to subscribe to a 7 day free trial on all plans.

Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.