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Help Desk Live Chat
Business SMS Order Management Call Management
View Tidio profile
Chatbot Live Chat
Live Chat

Gorgias versus Tidio


Compare Features, Integrations, Plugins, and Prices

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Tidio Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

Gorgias Agent Platform

Tidio Agent Platform

Agent Platform

Gorgias

Tidio

Android

iOS

Website Dashboard

Agent Tools

Gorgias

Tidio

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Gorgias

Tidio

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Channels

Gorgias

Tidio

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Gorgias

Tidio

Avatar / Profile Picture / Logo

Colors

Widget Position

Integrations

Gorgias

Tidio

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

Gorgias

Tidio

BigCommerce

Magento

Shopify

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