View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management
View Tawk.to profile
Live Chat Managed Live Chat
Live Chat

Gorgias versus Tawk.to


Compare Features, Integrations, Plugins, and Prices

Gorgias Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Tawk.to Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

Agent Platform

Gorgias

Tawk.to

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Gorgias

Tawk.to

Canned Replies

Channel Switching

Chat History

Chat Rating

Contacts Export

Customer Satisfaction Survey

Email Forwarding

File Sharing

Group Messaging

Internal Messaging

Internal Notes

Message Filter

Notifications Visual

Order Tracking

Screen Sharing

Search

Tags

Ticketing

Visitor Ban

Visitor Geo IP Tracking

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Gorgias

Tawk.to

Agent Status

Canned Replies

Custom Greeting

Email Capture

FAQ

Message Routing

Offline Form

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

Gorgias

Tawk.to

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Gorgias

Tawk.to

Avatar / Profile Picture / Logo

Colors

Notification Settings

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Gorgias

Tawk.to

Ada

Cayzu Help Desk

Klaviyo

Postscript

Recharge

Webhooks

Yotpo

Zapier

Plugins

Gorgias

Tawk.to

BigCommerce

Cloudflare

Drupal

Joomla

Magento

Shopify

Squarespace

Weebly

Wix

WordPress

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