View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management
View LiveChat profile
Live Chat
Live Chat

Gorgias versus LiveChat


Compare Features, Integrations, Plugins, and Prices

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

LiveChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live-chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Gorgias comes with a monthly pricing plan, starting at $10 per month for 3 seats with 50 tickets included. Tickets outside the plan will cost you $0.40 per ticket. This plan is also limited in channels and integrations. Their Basic plan for $60 per month gives you 300 tickets and

Unique about Gorgias is their Academy, where they offer Agent training next to regular account setups. You have to have an account in order to access these documents, but the academy contents are free.

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

Gorgias Agent Platform

LiveChat Agent Platform

Agent Platform

Gorgias

LiveChat

Android

iOS

Web App

Agent Tools

Gorgias

LiveChat

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Gorgias

LiveChat

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Ticket Form

Product Cards

Quick Replies

Triggers

Gorgias Widget Customization

LiveChat Widget Customization

Widget Customization

Gorgias

LiveChat

Avatar

Branding

Colors

Position

Integrations

Gorgias

LiveChat

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

Gorgias

LiveChat

BigCommerce

Magento

Shopify

Connectivity

Gorgias

LiveChat

Apple Business Chat

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website

Whatsapp

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