View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management
View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language

Gorgias versus Live Agent


Compare Features, Integrations, Plugins, and Prices

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live-chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Gorgias comes with a monthly pricing plan, starting at $10 per month for 3 seats with 50 tickets included. Tickets outside the plan will cost you $0.40 per ticket. This plan is also limited in channels and integrations. Their Basic plan for $60 per month gives you 300 tickets and

Unique about Gorgias is their Academy, where they offer Agent training next to regular account setups. You have to have an account in order to access these documents, but the academy contents are free.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since their start in 2006, they have improved their products to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

LiveAgent offers a free plan that includes the bare necessities for live chat support on your website. Of course, the deployment and features in this plan are limited.

The paid plans range from $12 to $59 per seat per month for a monthly based subscription. The plans are suited for all business sizes, from a special deal for startups up to custom configurations for enterprise.

All paid plans have a 7 day or 30 day free trial, depending on the type of email address you want to use.

Gorgias Agent Platform

Live Agent Agent Platform

Agent Platform

Gorgias

Live Agent

Android

iOS

Web App

Agent Tools

Gorgias

Live Agent

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Order Tracking

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Gorgias

Live Agent

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

FAQ

Hours of Operation

Knowledgebase

Message Routing

Offline Ticket Form

Pre Chat Form / Lead Generation

Product Cards

Quick Replies

Triggers

Channels

Gorgias

Live Agent

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Viber

Website

WhatsApp

Customization

Gorgias

Live Agent

Animations

Avatar

Behaviour

Branding

Colors

Mobile Widget

Notification Settings

Position

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Widget Size and Shape

Integrations

Gorgias

Live Agent

Ada

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Postscript

Quriobot

Recharge

Salesforce

Slack

Stripe

Trello

Twilio

Yotpo

Zapier

Plugins

Gorgias

Live Agent

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

Wordpress

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