Gorgias versus Live Agent

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live-chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Gorgias comes with a monthly pricing plan, starting at $10 per month for 3 seats with 50 tickets included. Tickets outside the plan will cost you $0.40 per ticket. This plan is also limited in channels and integrations. Their Basic plan for $60 per month gives you 300 tickets and

Unique about Gorgias is their Academy, where they offer Agent training next to regular account setups. You have to have an account in order to access these documents, but the academy contents are free.

LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since their start in 2006, they have improved their products to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

LiveAgent offers a free plan that includes the bare necessities for live chat support on your website. Of course, the deployment and features in this plan are limited.

The paid plans range from $12 to $59 per seat per month for a monthly based subscription. The plans are suited for all business sizes, from a special deal for startups up to custom configurations for enterprise.

All paid plans have a 7 day or 30 day free trial, depending on the type of email address you want to use.