Gorgias versus Gosquared

Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live-chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Gorgias comes with a monthly pricing plan, starting at $10 per month for 3 seats with 50 tickets included. Tickets outside the plan will cost you $0.40 per ticket. This plan is also limited in channels and integrations. Their Basic plan for $60 per month gives you 300 tickets and

Unique about Gorgias is their Academy, where they offer Agent training next to regular account setups. You have to have an account in order to access these documents, but the academy contents are free.

Gosquared, started in 2006, defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.

GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.

The prices of their plans for live chat are based on the number of seats. Additional subscriptions are available to add more advanced analytics or a team inbox.

All plans include a basic set of features, starting at $29 per month for 1 agent. It’s possible to subscribe to a 7 day free trial on all plans.