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Help Desk Live Chat
Business SMS Order Management Call Management
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Call Center Chatbot Live Chat
Intuitive Chatbot Builder Omnichannel API

Gorgias versus Freshchat


Compare Features, Integrations, Plugins, and Prices

Gorgias Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

Agent Platform

Gorgias

Freshchat

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Gorgias

Freshchat

AI Assisted Flow

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Gorgias

Freshchat

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Product Cards

Quick Replies

Response Expectation

Triggers

Channels

Gorgias

Freshchat

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Gorgias

Freshchat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Widget Position

Integrations

Gorgias

Freshchat

Ada

Calendly

Clearbit

Klaviyo

OBI4wan

Postscript

Recharge

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Yotpo

Zapier

Zendesk

Plugins

Gorgias

Freshchat

BigCommerce

Magento

Shopify

WooCommerce

WordPress

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