View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management
View Chatwoot profile
Live Chat
Omnichannel

Gorgias versus Chatwoot


Compare Features, Integrations, Plugins, and Prices

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

Gorgias Agent Platform

Chatwoot Agent Platform

Agent Platform

Gorgias

Chatwoot

Android

iOS

Website Dashboard

Agent Tools

Gorgias

Chatwoot

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Order Tracking

Tags

Ticketing

Typing Indicator

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Gorgias

Chatwoot

Agent Status

Canned Replies

Conversation Routing

Email Capture

FAQ

Message Routing

Offline Form

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

Gorgias

Chatwoot

Email

Facebook Messenger

Instagram

Line

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Gorgias

Chatwoot

Avatar / Profile Picture / Logo

Colors

Visitor Pop out Window

Widget Position

Integrations

Gorgias

Chatwoot

Ada

Dialogflow

Dyte Video & Voice Call

Google Translate

Klaviyo

Postscript

Recharge

Slack

Webhooks

Yotpo

Zapier

Plugins

Gorgias

Chatwoot

BigCommerce

Magento

Shopify

Comparisons