Futy versus Intercom

Futy is a Dutch provider that mostly targets the local market but has options for English or multilingual widgets. Their website is only available in Dutch, though.

With the Futy Leadbot, your website visitors can be converted into Leads in a user-friendly manner, for example via email, WhatsApp, telephone or video call.

You can choose from 15+ templates with different buttons and combine specific functionalities to display on pages of choice, however it suits your needs. The widgets can contain links to multiple channels and contact forms like a call back request, planning a video call with Calendly, or to request a quotation.

Fuy offers a free plan, with basic templates (single channel widgets), which has a maximum of 20 leads (a lead is a visitor of your website who contacts you through the widget) per month. Although a free widget is nice, you will probably exceed that limit in no time at all.

Futy’s flat pricing system is straightforward, you pay per website. The paid plans start from $17.50 per month with access to the basic templates and no limit to the number of leads.

More expensive plans do include more features and integrations. Premium templates as well as live chat integration with Tawk.to is available in the Standard plan starting at $35 per month.

Futy has a free trial of 14 days on all plans.

Intercom has some of the world’s largest tech companies among its clients. Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom has several pricing schemes, depending on your needs and the size of your company. Free trials are available. They require a credit card and for you to cancel your subscription in time which is a considerable downside.

A plethora of apps in multiple categories can be integrated in their messenger through their app store.

Customers of Intercom include Amazon, Facebook, Shopify and Udemy.