View Freshchat profile
Call Center Chatbot Live Chat
Intuitive Chatbot Builder Omnichannel API
View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub

Freshchat versus Userlike


Compare Features, Integrations, Plugins, and Prices

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

Userlike Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

Userlike Notable Customers

Toyota, Nivea

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

Agent Platform

Freshchat

Userlike

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Freshchat

Userlike

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Visitor Typing Preview

Pre-chat Options

Freshchat

Userlike

Agent Status

Canned Replies

FAQ

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Response Expectation

Channels

Freshchat

Userlike

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Freshchat

Userlike

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Widget Position

Integrations

Freshchat

Userlike

Calendly

Clearbit

Google Tag Manager

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Zendesk

Plugins

Freshchat

Userlike

BigCommerce

Drupal

Jimdo

Magento

Shopify

Squarespace

Wix

WooCommerce

WordPress

Comparisons