View Freshchat profile
Call Center Chatbot Live Chat
Intuitive Chatbot Builder Omnichannel API
View Tawk.to profile
Live Chat Managed Live Chat
Live Chat

Freshchat versus Tawk.to


Compare Features, Integrations, Plugins, and Prices

Freshchat Pricing Model

  • Agent Based
  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

Tawk.to Pricing Model

  • Agent Based
  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Price from: $0
Free Plan: Available
Free Trial: Not Available

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Tawk.to Details

Owned by
Tawk.to
Year founded
2010
HQ Location
Nevada, United States
Website
tawk.to
LinkedIn
Twitter

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

Tawk.to Notable Customers

Adidas
Chevrolet
Dominos Pizza

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

What is Tawk.to?


Tawk.To is different. It offers the full app for free. Yes, there is no bullsh*t, a free chat widget.

Tawk.to is the centipede among the chatwidget providers. They offer many features and add-ons. Their Agent software runs on mobile phones as well ask native desktop applications.

The level of supoort on Tawk.to’s website is excellent, especially considering the app is free. For most questions the Help Center will cover you and you can find extensive documentation and code snippets for developers who want to leverage Tawk.to’s JavaScript API and Webhooks.

Free comes often at the price of performance, although this is not necessarily noticeable when top-notch developers integrate the widget.

The few paid add-ons are Video + Voice Chat for $29 per month and to remove the “Powered by tawk.to” branding. The white label will set you back $19 per month.

Tawk.to also has Chat Agents for hire to man your chat for $1 per hour. You can try this service for 7 days for free.

Agent Platform

Freshchat

Tawk.to

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Freshchat

Tawk.to

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Group Messaging

Internal Messaging

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Message Filter

Notifications Audio

Notifications Visual

Order Tracking

Screen Sharing

Search

Tags

Ticketing

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Pre-chat Options

Freshchat

Tawk.to

Agent Status

Canned Replies

Custom Greeting

FAQ

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Response Expectation

Triggers

Channels

Freshchat

Tawk.to

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Freshchat

Tawk.to

Colors

Display Name and Title

Notification Settings

Widget Behaviour

Widget Mobile

Widget Size and Shape

Integrations

Freshchat

Tawk.to

Calendly

Cayzu Help Desk

Clearbit

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Zapier

Zendesk

Plugins

Freshchat

Tawk.to

Cloudflare

Drupal

Joomla

Shopify

Squarespace

Weebly

Wix

WooCommerce

WordPress

Comparisons