View Freshchat profile
Call Center Chatbot Live Chat
Intuitive Chatbot Builder Omnichannel API
View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation

Freshchat versus Olark


Compare Features, Integrations, Plugins, and Prices

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

Olark Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Agent Platform

Freshchat

Olark

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Freshchat

Olark

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Notifications Visual

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Freshchat

Olark

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

FAQ

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Response Expectation

Triggers

Channels

Freshchat

Olark

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Freshchat

Olark

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Position

Widget Size and Shape

Integrations

Freshchat

Olark

Calendly

Clearbit

Google Meet

Help Scout

Hubspot

Mailchimp

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Webhooks

Zapier

Zendesk

Zoom

Plugins

Freshchat

Olark

BigCommerce

Drupal

Magento

Shopify

Squarespace

Webflow

WooCommerce

WordPress

Comparisons