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In-app Live Chat Live Chat
Live Translation Live Chat Lead Generation

Freshchat versus Gosquared


Compare Features, Integrations, Plugins, and Prices

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

Gosquared Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 7 days

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Gosquared Details

Owned by
Go Squared Ltd.
Year founded
2006
HQ Location
London, United Kingdom
LinkedIn
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Freshchat Notable Customers

Delivery Hero
Klarna
Travix

Gosquared Notable Customers

BYTA
FluidStack
inLinks

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

What is Gosquared?


Started in 2006, the British GoSquared defines itself as a provider of growth software for subscription businesses. Their services consist of customer engagement, live chat, and web analytics.

GoSquared live chat has integrations with platforms like WordPress, Zapier, and Zendesk. It offers the possibility to import customer data from a.o. Intercom and Salesforce. The number of available features for live chat is relatively limited.

Agent Platform

Freshchat

Gosquared

Android

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Freshchat

Gosquared

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Language Detection

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Team Inbox

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Freshchat

Gosquared

Agent Status

Canned Replies

Custom Greeting

FAQ

Knowledgebase

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Response Expectation

Channels

Freshchat

Gosquared

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Freshchat

Gosquared

Colors

Display Name and Title

Notification Settings

Widget Animation

Integrations

Freshchat

Gosquared

Calendly

Clearbit

Google Tag Manager

Intercom

Mailchimp

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Tumblr

Webhooks

Zapier

Zendesk

Plugins

Freshchat

Gosquared

BigCommerce

Drupal

Joomla

OpenCart

Prestashop

Shopify

Squarespace

Wix

WooCommerce

WordPress

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