View Freshchat profile
Call Center Chatbot Live Chat
Intuitive Chatbot Builder Omnichannel API
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Chatbot Live Chat
Live Chat Messenger Integration

Freshchat versus Chatra


Compare Features, Integrations, Plugins, and Prices

Freshchat Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $18 p/m
Free Plan: Available
Free Trial: 21 days

Chatra Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $21 p/m
Free Plan: Available
Free Trial: 10 days

Freshchat Details

Owned by
Freshworks Inc
Year founded
2010
HQ Location
San Mateo CA, United States

Chatra Details

Owned by
Chatra
Year founded
2015
HQ Location
Wilmington DE, United States
Website
chatra.com
LinkedIn
Twitter

Freshchat Notable Customers

Delivery Hero
Klarna
Travix

Chatra Notable Customers

iGMS
tinybeans
Zap Hosting

What is Freshchat?


Freshchat by Freshworks is a best-in-class live chat software built to delight customers across support, sales, and marketing with smarter conversational engagement.

Freshworks makes it fast and easy for businesses to delight their customers and employees. They do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user.

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers.

More than 60,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshchat fuels businesses to have:

Intelligent conversations, anywhere

  1. Unify messaging channels and personalize self-service on your website, in-app, and across digital messaging channels (WhatsApp, SMS, and more!)
  2. Simplify customer experience with no-code, easy-to-build chatbots
  3. Bring insights to action with native AI to power next-generation messaging

Simplified and contextual agent experiences

  1. Give agents real-time context to perform faster and with ease
  2. Respond to conversations from a single screen, wherever your customers message you
  3. Give your agents complete customer context to boost CSAT with every conversation

Modern, cost-effective support

  1. Fuel growth, while reducing your costs to serve 
  2. Enable high rates of zero contact resolution and scale effortlessly
  3. Drive value faster with pre-built templates for chatbots and journeys

What is Chatra?


Chatra, a live chat solution targeted mostly at small and medium-sized businesses, was bought by Sendinblue in 2021. It’s been announced that Chatra will merge into Sendinblue’s complete digital marketing and e-commerce suite.

The company profiles itself with its personal approach to customers, although they report having over 45,000 customers. Chatra hosts a self-published book and guides section on the website to help you improve your customer relation game.

Agent Platform

Freshchat

Chatra

Android

Email Inbox

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Freshchat

Chatra

AI Assisted Flow

Canned Replies

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Order Tracking

Search

Tags

Ticketing

Visitor Ban

Visitor Information

Visitor Typing Preview

Pre-chat Options

Freshchat

Chatra

Agent Status

Automated Custom Greeting

Canned Replies

FAQ

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Response Expectation

Triggers

Channels

Freshchat

Chatra

Apple Business Chat

Email

Facebook Messenger

Google Business Messages

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Freshchat

Chatra

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Notification Settings

Widget Position

Widget Size and Shape

Integrations

Freshchat

Chatra

Calendly

Clearbit

Feederloop

Help Scout

Median Screenshare

OBI4wan

Salesforce

Slack

Stripe

TeamViewer

Upscope Co-browsing

Webhooks

Zapier

Zendesk

Plugins

Freshchat

Chatra

BigCommerce

Ecwid

Shopify

WooCommerce

WordPress

Comparisons