View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation
View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation

Formilla versus Olark


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

Olark Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Agent Platform

Formilla

Olark

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Formilla

Olark

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

Olark

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Offline Form

Operation Hours Schedule

Pre Chat Form

Triggers

Formilla Channels

Channels

Formilla

Olark

Email

Website Chatwidget

Customization

Formilla

Olark

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget CSS Editing

Widget Position

Widget Size and Shape

Integrations

Formilla

Olark

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Formilla

Olark

BigCommerce

Drupal

Joomla

Magento

OpenCart

Shopify

Squarespace

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons