View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation
View HybridChat profile
Chatbot Live Chat Managed Live Chat
Contact Form Omnichannel Team Inbox

Formilla versus HybridChat


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

HybridChat Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

HybridChat Details

Owned by
HybridChat
Year founded
2016
HQ Location
Bengalore, India

HybridChat Notable Customers

Ford
Janssen Pharma
Target

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

What is HybridChat?


Hybrid.chat is a No-code / Low code conversational AI tool to build:

  • Smart NLP-based chatbots.
  • Omnichannel shared inbox (WhatsApp, Facebook, Live Chat, voice, Slack, Mattermost, etc )
  • Automation workflows
  • E-commerce order management bots

Hybrid.chat is one of the providers that integrate with Slack. Find out more about their pros and cons in our Slack Live Chat Apps article .

Agent Platform

Formilla

HybridChat

Android

iOS

Linux

MacOS

Slack

Web App

Windows

Agent Tools

Formilla

HybridChat

AI Assisted Flow

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

File Sharing

Meeting Scheduling

Search

Ticketing

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

HybridChat

Automated Custom Greeting

Canned Replies

Email Capture

Hours of Operation

Pre Chat Form / Lead Generation

Triggers

Channels

Formilla

HybridChat

Email

Facebook Messenger

Google Assistant

Instagram

Text Messaging (SMS)

Website

WhatsApp

Customization

Formilla

HybridChat

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Icon

Notification Settings

Position

Profile Picture

Tagline

White label

Formilla Integrations

HybridChat Integrations

Integrations

Formilla

HybridChat

Webhooks

Zapier

Plugins

Formilla

HybridChat

BigCommerce

Blogger

Drupal

Facebook Marketplace

GoDaddy

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webex

Webflow

Weebly

Wix

WooCommerce

Wordpress

Comparisons