View Formilla profile
Chat Agents Chatbot Live Chat
Multi Language Lead Generation
View HelpScout profile
Live Chat
Live Chat

Formilla versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $24.99 p/m
Free Plan: Available
Free Trial: 15 days

HelpScout Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to backup or outsource your customer service and let Formilla handle your chats by their highly-trained live chat agents. Managed Live Chat starts at $69.00 per month for up to 10 chats.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla’s plans start a $24.99 per month. All paid plans have 2 seats (they call it agents) included, extra seats can be added for an additional fee. They have a free plan for small businesses with up to 30 chats per month and 1 seat. A 15 day free trial is available.

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Formilla Agent Platform

Agent Platform

Formilla

HelpScout

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

Formilla

HelpScout

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

File Sharing

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

HelpScout

Automated Custom Greeting

Email Capture

Hours of Operation

Pre Chat Form / Lead Generation

Triggers

Widget Customization

Formilla

HelpScout

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Position

Profile Picture

White label

Formilla Integrations

HelpScout Integrations

Integrations

Formilla

HelpScout

Zapier

Plugins

Formilla

HelpScout

BigCommerce

Facebook Marketplace

Joomla

OpenCart

Shopify

Weebly

Wix

Wordpress

Formilla Connectivity

HelpScout Connectivity

Connectivity

Formilla

HelpScout

Email

Website

Comparisons