View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation
View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management

Formilla versus Gorgias


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

Gorgias Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Agent Platform

Formilla

Gorgias

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Formilla

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

Gorgias

Agent Status

Automated Custom Greeting

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

Formilla

Gorgias

Email

Facebook Messenger

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Formilla

Gorgias

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget CSS Editing

Widget Position

Integrations

Formilla

Gorgias

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

Formilla

Gorgias

BigCommerce

Joomla

Magento

OpenCart

Shopify

Weebly

Wix

WordPress

Comparisons