View Formilla profile
Chat Agents Chatbot Live Chat
Multi Language Lead Generation
View Crisp profile
Chatbot Live Chat Video Chat
API Omnichannel CRM

Formilla versus Crisp


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $24.99 p/m
Free Plan: Available
Free Trial: 15 days

Crisp Pricing Model

  • Agent Based
  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 30 days

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Crisp Details

Owned by
Crisp
Year founded
2017
HQ Location
Pays de la Loire, France
Website
crisp.chat
LinkedIn
Twitter

Crisp Notable Customers

AcommeAssure
Germinal
Tractian

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to backup or outsource your customer service and let Formilla handle your chats by their highly-trained live chat agents. Managed Live Chat starts at $69.00 per month for up to 10 chats.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

Formilla’s plans start a $24.99 per month. All paid plans have 2 seats (they call it agents) included, extra seats can be added for an additional fee. They have a free plan for small businesses with up to 30 chats per month and 1 seat. A 15 day free trial is available.

What is Crisp?


Crisp Chat offers everything you might need starting out with live chat for your website or business.

They have integrated a CRM as well as a knowledge base that’s included in their chat widget. A free forever plan to top off all this greatness, you couldn’t go wrong with Crisp.

Crisp also integrates with Slack. We checked out a number of Slack Chat Providers which you might find useful.

Agent Platform

Formilla

Crisp

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

Formilla

Crisp

Audio Messages

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Internal Notes

Reminders

Search

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

Crisp

Automated Custom Greeting

Canned Replies

Custom Greeting

Email Capture

Hours of Operation

Knowledgebase

Message Routing

Pre Chat Form / Lead Generation

Triggers

Formilla Supported File Types

Crisp Supported File Types

Supported File Types

Formilla

Crisp

.gif

Widget Customization

Formilla

Crisp

Avatar

Behaviour

Branding

Colors

CSS Widget Editing

Display Name and Title

Fonts

Notification Settings

Position

Profile Picture

White label

Integrations

Formilla

Crisp

Hubspot

Mailchimp

Microsoft Dynamics 365

Pipedrive

Rating Fish

Salesforce

Slack

Trello

Webhooks

Zapier

Zoho

Plugins

Formilla

Crisp

BigCommerce

Joomla

OpenCart

Prestashop

Shopify

Webflow

Weebly

Wix

Wordpress

Connectivity

Formilla

Crisp

Discord

Email

Facebook Messenger

Instagram

Line

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website

Whatsapp