View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation
View Chatwoot profile
Live Chat
Omnichannel

Formilla versus Chatwoot


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

Chatwoot Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

Agent Platform

Formilla

Chatwoot

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Formilla

Chatwoot

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Message Filter

Tags

Typing Indicator

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

Chatwoot

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Email Capture

Operation Hours Schedule

Pre Chat Form

Product Cards

Triggers

Channels

Formilla

Chatwoot

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Formilla

Chatwoot

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Visitor Pop out Window

Widget CSS Editing

Widget Position

Integrations

Formilla

Chatwoot

Dialogflow

Dyte Video & Voice Call

Google Translate

Slack

Webhooks

Zapier

Plugins

Formilla

Chatwoot

BigCommerce

Joomla

OpenCart

Shopify

Weebly

Wix

WordPress

Comparisons