View Formilla profile
Chatbot Live Chat Managed Live Chat
Multi Language Lead Generation
View 3CX profile
Call Center Live Chat Video Chat
Video Conferencing Call Management Business SMS

Formilla versus 3CX


Compare Features, Integrations, Plugins, and Prices

Formilla Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $17.49 p/m
Free Plan: Available
Free Trial: 15 days

3CX Pricing Model

  • Agent Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $14.6 p/m
Free Plan: Available
Free Trial: 60 days

Formilla Details

Owned by
Formilla
Year founded
2012
HQ Location
San Diego CA, United States
LinkedIn
Twitter

3CX Details

Owned by
3CX
Year founded
2005
HQ Location
Egkomi, Cyprus
Website
3cx.com

What is Formilla?


Formilla has been in business since 2012, mainly focusing on live chat and marketing automation. They also offer Managed Live Chat, which you can use to back up or outsource your customer service and let Formilla handle your chats with their highly-trained live chat agents.

Their live chat integrates with WordPress, Weebly, Shopify, Wix, Joomla, and more. It includes features like AI and custom chatbots, language support, and custom branding.

What is 3CX?


3CX is the developer of an open-standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

More than 600,000 customers worldwide use 3CX. Maintaining its global presence, 3CX has offices in the United States, United Kingdom, Germany, South Africa, Russia, and Australia.

Agent Platform

Formilla

3CX

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Formilla

3CX

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

File Sharing

Search

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Formilla

3CX

Agent Status

Automated Custom Greeting

Custom Greeting

Email Capture

Inactivity Message

Offline Form

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Formilla

3CX

Email

Facebook Messenger

Phone Call

Website Chatwidget

WhatsApp

Customization

Formilla

3CX

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Remove -Powered by-

Widget Animation

Widget CSS Editing

Widget Position

Widget Size and Shape

Integrations

Formilla

3CX

Bitrix24

Freshdesk

Hubspot

JetPack CRM

Microsoft Dynamics 365

Salesforce

Zapier

Zendesk

Zoho

Plugins

Formilla

3CX

BigCommerce

Drupal

Joomla

OpenCart

Shopify

Weebly

Wix

WordPress

Comparisons