View Feederloop profile
Audio Chat Video Chat
Screen Sharing Co-browsing Session Replay
View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat

Feederloop versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Feederloop Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $20 p/m
Free Plan:Not Available
Free Trial: 14 days

HelpScout Pricing Model

  • Feature Based
  • Seat Based
  • Site Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Feederloop Details

Owned by
Feederloop
Year founded
2021
HQ Location
South Africa
LinkedIn
Twitter

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Feederloop Notable Customers

24ins
Crelate
MozoApp

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Feederloop?


The Feederloop chat widget provides seamless video, audio, and screen-sharing calls straight from your website.

Feederloop was founded in 2021 with the goal of going beyond traditional text-based chat widgets by providing a complete audio/visual call experience while keeping customers engaged on your website.

Feederloop provides a rich feature set including:

  • Audio or video chat.
  • In-call or anonymous screen sharing.
  • Intelligent call routing to agents and teams.
  • Customers can leave voice messages when agents are unavailable.
  • Replays allow your team to watch screen share sessions retroactively.
  • It can be used as a stand-alone widget or integrated with other live chat software like Intercom, JivoChat, and Twak.to (more app store integrations coming soon).

Feederloop shines in customer support, onboarding, and sales by creating a seamless real-time audio/visual communication channel between companies and their customers.

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

Agent Platform

Feederloop

HelpScout

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Feederloop

HelpScout

Chat History

Chat Rating

Chat Transcripts

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

Internal Knowledgebase

Internal Messaging

Screen Sharing

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Information

Visitor Page Tracking

Pre-chat Options

Feederloop

HelpScout

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pre Chat Form

Channels

Feederloop

HelpScout

Email

Facebook Messenger

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

Feederloop

HelpScout

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget CSS Editing

Widget Mobile

Integrations

Feederloop

HelpScout

Aircall

Calendly

Chatra

Clearbit

Dashly

Drift

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

JivoChat

Klaviyo

Live Agent

LiveChat

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Tawk.to

Text Request

Trello

Userlike

Webhooks

Zapier

Zoho

Plugins

Feederloop

HelpScout

BigCommerce

Facebook Marketplace

Magento

Shopify

Webex

WooCommerce

WordPress

Comparisons