View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling
View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub

Drift versus Userlike


Compare Features, Integrations, Plugins, and Prices

Drift Pricing Model

  • Feature Based
Starts from: $2500 p/m
Free Plan: Available
Free Trial: No specified duration

Userlike Pricing Model

  • Feature Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Userlike Notable Customers

Toyota, Nivea

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget, but offers full sales, marketing, and support suites tailored to the specific needs of different types of customers.

Drift has many large customers, but does its best to support smaller companies by allowing startups to go through a vetting process for reduced prices.

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

Drift Agent Platform

Userlike Agent Platform

Agent Platform

Drift

Userlike

Android

iOS

MacOS

Web App

Windows

Agent Tools

Drift

Userlike

Canned Replies

Chat Transcripts

Chat Transfer

Customer Satisfaction Survey

File Sharing

Internal Notes

Mark as Spam

Meeting Scheduling

Search

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Drift

Userlike

Canned Replies

Custom Greeting

Message Routing

Drift Supported File Types

Userlike Supported File Types

Supported File Types

Drift

Userlike

.doc(x)

.jpg

.pdf

.png

.webp

Widget Customization

Drift

Userlike

Branding

Colors

Display Name and Title

Icon

Notification Settings

Position

Profile Picture

White label

Integrations

Drift

Userlike

Front

Google Tag Manager

Hubspot

Microsoft Dynamics 365

Okta

Salesforce

Slack

Zapier

Zendesk

Plugins

Drift

Userlike

BigCommerce

Drupal

Jimdo

Magento

Shopify

Squarespace

Wix

Wordpress

Connectivity

Drift

Userlike

Facebook Messenger

Telegram

Text Messaging (SMS)

Twitter

Website

Whatsapp

Zoom

Comparisons