View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling A/B Testing Integrations
View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation

Drift versus Olark


Compare Features, Integrations, Plugins, and Prices

Drift Pricing Model

  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan:Not Available
Free Trial: No specified duration

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Agent Platform

Drift

Olark

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Drift

Olark

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Drift

Olark

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Instant Replies

Message Routing

Offline Form

Pre Chat Form

Triggers

Channels

Drift

Olark

Email

Website Chatwidget

Zoom

Customization

Drift

Olark

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Position

Widget Size and Shape

Integrations

Drift

Olark

Calendly

Clearbit

Feederloop

Front

Google Meet

Google Sheets

Help Scout

Hubspot

Mailchimp

Marketo

Microsoft Dynamics 365

Microsoft Teams

Okta

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Drift

Olark

BigCommerce

Drupal

Magento

Squarespace

Webflow

WooCommerce

WordPress