View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling
View LiveChat profile
Live Chat
Live Chat

Drift versus LiveChat


Compare Features, Integrations, Plugins, and Prices

Drift Pricing Model

  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan: Available
Free Trial: No specified duration

LiveChat Pricing Model

  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget, but offers full sales, marketing, and support suites tailored to the specific needs of different types of customers.

Drift has many large customers, but does its best to support smaller companies by allowing startups to go through a vetting process for reduced prices.

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

Drift Agent Platform

LiveChat Agent Platform

Agent Platform

Drift

LiveChat

Android

iOS

Web App

Agent Tools

Drift

LiveChat

Canned Replies

Customer Satisfaction Survey

File Sharing

Internal Notes

Meeting Scheduling

Visitor Ban

Visitor Information

Visitor Page Tracking

Drift Pre-chat Options

LiveChat Pre-chat Options

Pre-chat Options

Drift

LiveChat

Custom Greeting

Message Routing

Drift Widget Customization

LiveChat Widget Customization

Widget Customization

Drift

LiveChat

Branding

Integrations

Drift

LiveChat

Front

Hubspot

Microsoft Dynamics 365

Okta

Salesforce

Slack

Zapier

Zendesk

Connectivity

Drift

LiveChat

Apple Business Chat

Facebook Messenger

Text Messaging (SMS)

Website

Whatsapp

Zoom