View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling A/B Testing Integrations
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

Drift versus Intercom


Compare Features, Integrations, Plugins, and Prices

Drift Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan:Not Available
Free Trial: No specified duration

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget but offers full sales, marketing, and support suites tailored to the specific needs of different types of industries.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Agent Platform

Drift

Intercom

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Drift

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Status

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Meeting Scheduling

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Drift

Intercom

Agent Status

Canned Replies

Conversation Routing

Custom Greeting

Instant Replies

Message Routing

Operation Hours Schedule

Product Cards

Response Expectation

Triggers

Channels

Drift

Intercom

Email

Facebook Messenger

Instagram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Zoom

Customization

Drift

Intercom

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Light and Dark Themes

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Size and Shape

Integrations

Drift

Intercom

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

Front

GitHub

Google Meet

Google Sheets

Hubspot

Jira

Mailchimp

Marketo

Microsoft Dynamics 365

Microsoft Teams

Okta

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Zoom

Plugins

Drift

Intercom

Joomla

OpenCart

Shopify

WooCommerce

WordPress

Comparisons