View Drift profile
Chatbot Conversational AI Live Chat
Meeting Scheduling
View HelpScout profile
Live Chat
Live Chat

Drift versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Drift Pricing Model

  • Feature Based
  • Seat Based
Starts from: $2500 p/m
Free Plan: Available
Free Trial: No specified duration

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan:Not Available
Free Trial: 15 days

Drift Details

Owned by
Drift
Year founded
2015
HQ Location
Boston MA, United States
Website
drift.com
LinkedIn
Twitter

HelpScout Details

Owned by
HelpScout
Year founded
2011
HQ Location
Boston MA, United States
LinkedIn
Twitter

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Drift?


Founded in 2015, Drift currently employs over 500 people, their growth has been impressive.

Drift started out with a simple chat widget, but offers full sales, marketing, and support suites tailored to the specific needs of different types of customers.

Drift has many large customers, but does its best to support smaller companies by allowing startups to go through a vetting process for reduced prices.

What is HelpScout?


Help Scout is an all-in-one support service with live-chat being one of it’s many features.

Founded in 2011, Help Scout has been a promotor of the fully remote companies long before it reached mainstream popularity mid 2020. Help Scout is also a certified B-Corp.

With over 12.000 customers, they are certainly one of the bigger players in the support-desk space.

Notable customers of Help Scout include GrowSurf, Springboard and Zapier

Drift Agent Platform

HelpScout Agent Platform

Agent Platform

Drift

HelpScout

Android

iOS

Slack

Web App

Agent Tools

Drift

HelpScout

Canned Replies

Customer Satisfaction Survey

File Sharing

Internal Notes

Meeting Scheduling

Visitor Ban

Visitor Information

Visitor Page Tracking

Drift Pre-chat Options

HelpScout Pre-chat Options

Pre-chat Options

Drift

HelpScout

Custom Greeting

Message Routing

Drift Widget Customization

HelpScout Widget Customization

Widget Customization

Drift

HelpScout

Branding

Integrations

Drift

HelpScout

Front

Hubspot

Microsoft Dynamics 365

Okta

Salesforce

Slack

Zapier

Zendesk

Drift Plugins

HelpScout Plugins

Plugins

Drift

HelpScout

Facebook Marketplace

Drift Connectivity

HelpScout Connectivity

Connectivity

Drift

HelpScout

Email

Website

Zoom

Comparisons