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API Omnichannel CRM
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Crisp versus LiveChat


Compare Features, Integrations, Plugins, and Prices

Crisp Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 30 days

LiveChat Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $24 p/m
Free Plan:Not Available
Free Trial: 14 days

Crisp Details

Owned by
Crisp
Year founded
2017
HQ Location
Pays de la Loire, France
Website
crisp.chat
LinkedIn
Twitter

LiveChat Details

Owned by
LiveChat
Year founded
2002
HQ Location
Wrocław, Poland
LinkedIn
Twitter

Crisp Notable Customers

AcommeAssure
Germinal
Tractian

LiveChat Notable Customers

Adobe
Atlassian
PayPal
Unilever

What is Crisp?


Crisp Chat offers everything you might need starting out with live chat for your website or business.

They have integrated a CRM as well as a knowledge base that’s included in their chat widget. A free forever plan to top off all this greatness, you couldn’t go wrong with Crisp.

Crisp also integrates with Slack. We checked out a number of Slack Chat Providers which you might find useful.

What is LiveChat?


LiveChat, originally from Poland, has been in the online customer service software business since 2002, being one the first companies to provide a live chat function to websites.

As one of the largest providers they offer a large number of app integrations and customization possibilties, ranging from CRM to e-commerce and help-desk software.

Their cheapest plan starts at $16 per month for one agent. A lot of features, analytics, and plugins are paid options or only available in their more expensive plans. They don’t offer a free plan. However, a 14 days free trial is available.

LiveChat has a substantial customer base consisting of over 35,000 companies worldwide. Among their customers are titans of industry like Adobe, Atlassian, PayPal, and Unilever.

Agent Platform

Crisp

LiveChat

Android

iOS

MacOS

Slack

Web App

Windows

Agent Tools

Crisp

LiveChat

Audio Messages

Chat Transcripts

Customer Satisfaction Survey

File Sharing

Internal Notes

Reminders

Search

Ticketing

Visitor Ban

Visitor Information

Pre-chat Options

Crisp

LiveChat

Canned Replies

Custom Greeting

Hours of Operation

Knowledgebase

Message Routing

Pre Chat Form / Lead Generation

Triggers

Crisp Supported File Types

LiveChat Supported File Types

Supported File Types

Crisp

LiveChat

.gif

Widget Customization

Crisp

LiveChat

Avatar

Behaviour

Branding

Colors

Notification Settings

Position

Profile Picture

White label

Integrations

Crisp

LiveChat

Hubspot

Mailchimp

Microsoft Dynamics 365

Pipedrive

Rating Fish

Salesforce

Slack

Trello

Webhooks

Zapier

Zoho

Plugins

Crisp

LiveChat

Joomla

OpenCart

Prestashop

Shopify

Webflow

Wordpress

Connectivity

Crisp

LiveChat

Apple Business Chat

Discord

Email

Facebook Messenger

Instagram

Line

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website

Whatsapp

Comparisons