View Crisp profile
Audio Chat Call Center Chatbot
API Omnichannel Intuitive Chatbot Builder
View Hubspot profile
Help Desk Live Chat
CRM Live Chat

Crisp versus Hubspot


Compare Features, Integrations, Plugins, and Prices

Crisp Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 14 days

Hubspot Pricing Model

  • Contacts Based
  • Feature Based
  • Seat Based
Starts from: $50 p/m
Free Plan: Available
Free Trial: 14 days

Crisp Details

Owned by
Crisp IM
Year founded
2017
HQ Location
Nantes, France
Website
crisp.chat

Hubspot Details

Owned by
Hubspot
Year founded
2006
HQ Location
Cambridge MA, United States
LinkedIn
Twitter

Crisp Notable Customers

AcommeAssure
Tractian

Hubspot Notable Customers

Stella
Trello
Zoom

What is Crisp?


The French Crisp Chat offers everything you might need starting out with live chat for your website or business.

They have integrated a CRM as well as a knowledge base that’s included in their chatwidget. Adding features and chatbots is easy through their user-friendly dashboard.

Crisp also integrates with Slack. We checked out a number of Slack Live Chat Providers that you might find useful.

What is Hubspot?


Hubspot has a wide range of tools and products for inbound marketing, sales, and customer service. They offer 5 Hubs for each respective suite.

The idea for Hubspot was conceived in 2004 by two graduate students at MIT who saw the need for a more helpful, less interruptive, customer service platform. Nowadays, Hubspot has over 140,000 customers in 120+ countries and can be seen as one of Salesforce’s main competitors.

Hubspot’s products and plans are sorted into Hubs for Marketing, Sales, Customer Service, CMS, and Operations. You can combine the Hubs to create your own bundle or choose the complete Hubspot suite. Their Live Chat is included in the Free Tools plan of the Service Hub. This suite also includes the free features of their CRM Hub.

In 2017 Hubspot acquired a company named Motion.ai, a company purely focused on creating the best chatbots. Motion.ai is now known as Hubspot’s Chatbot Builder and is included in their CRM hub.

The Service Hub has integration options for more than 50 apps, most of which incur an additional fee.

Agent Platform

Crisp

Hubspot

Android

Email Inbox

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Crisp

Hubspot

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Co-browsing

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Keyboard Shortcuts

Real Time Translation

Reminders

Search

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Crisp

Hubspot

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Product Cards

Triggers

Channels

Crisp

Hubspot

Discord

Email

Facebook Messenger

Instagram

Line

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Crisp

Hubspot

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Logo

Notification Settings

Remove -Powered by-

Tagline / Description

Widget Behaviour

Widget Mobile

Widget Position

Integrations

Crisp

Hubspot

Aircall

Calendly

Dialogflow

GitHub

Hubspot

Jira

Mailchimp

Microsoft Dynamics 365

Pipedrive

Rating Fish

Salesforce

Slack

Trello

Twilio

Webhooks

Zapier

Zoho

Plugins

Crisp

Hubspot

BigCommerce

Bubble

Cloudflare

Drupal

Jimdo

Joomla

Magento

OpenCart

Prestashop

Shopify

Shopware

Squarespace

Unbounce

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons