View Crisp profile
Audio Chat Call Center Chatbot
API Omnichannel Intuitive Chatbot Builder
View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management

Crisp versus Gorgias


Compare Features, Integrations, Plugins, and Prices

Crisp Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 14 days

Gorgias Pricing Model

  • Contacts Based
  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Crisp Details

Owned by
Crisp IM
Year founded
2017
HQ Location
Nantes, France
Website
crisp.chat

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Crisp Notable Customers

AcommeAssure
Tractian

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Crisp?


The French Crisp Chat offers everything you might need starting out with live chat for your website or business.

They have integrated a CRM as well as a knowledge base that’s included in their chatwidget. Adding features and chatbots is easy through their user-friendly dashboard.

Crisp also integrates with Slack. We checked out a number of Slack Live Chat Providers that you might find useful.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Agent Platform

Crisp

Gorgias

Android

Email Inbox

iOS

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Crisp

Gorgias

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Transcripts

Co-browsing

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Keyboard Shortcuts

Order Tracking

Real Time Translation

Reminders

Search

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Crisp

Gorgias

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Message Routing

Offline Form

Operation Hours Schedule

Pop Out Window

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

Crisp

Gorgias

Discord

Email

Facebook Messenger

Instagram

Line

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Crisp

Gorgias

Avatar / Profile Picture / Logo

Colors

Notification Settings

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Position

Integrations

Crisp

Gorgias

Ada

Aircall

Calendly

Dialogflow

GitHub

Hubspot

Jira

Klaviyo

Mailchimp

Microsoft Dynamics 365

Pipedrive

Postscript

Rating Fish

Recharge

Salesforce

Slack

Trello

Twilio

Webhooks

Yotpo

Zapier

Zoho

Plugins

Crisp

Gorgias

BigCommerce

Bubble

Cloudflare

Drupal

Jimdo

Joomla

Magento

OpenCart

Prestashop

Shopify

Shopware

Squarespace

Unbounce

Webex

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons