View Comm100 profile
Chatbot Live Chat
Live Chat Omnichannel AI Automation Hub
View Rocket.Chat profile
Audio Chat Call Center Chat Room
Omnichannel Private and Group Chat Helpdesk

Comm100 versus Rocket.Chat


Compare Features, Integrations, Plugins, and Prices

Comm100 Pricing Model

  • Feature Based
  • Seat Based
Starts from: $39 p/m
Free Plan:Not Available
Free Trial: 15 days

Rocket.Chat Pricing Model

  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan: Available
Free Trial: 30 days

Comm100 Details

Owned by
Comm100
Year founded
2009
HQ Location
Vancouver, Canada

Rocket.Chat Details

Owned by
Rocket.Chat Technologies Corp.
Year founded
2015
HQ Location
251 Little Falls Drive, Wilmington DE, United States

What is Comm100?


Comm100 is a global provider of digital omnichannel customer engagement software for education, government, and commercial organizations of all sizes.

With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI-powered bots, and automation within one integrated console.

Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere.

What is Rocket.Chat?


Rocket.Chat is a SaaS and genuine Free Open Source Software platform. They are developing an impressive range of communication and collaboration solutions for a wide variety of organizations, catering to industries like financial services, healthcare, and governments.

Open Source

Rocket.Chat, being Open Source, lets you review the code yourself or contribute to the project in their GitHub Repository. Unlike most providers, Rocket.Chat holds an MIT license, granting you full ownership and control over your code, data, privacy, and security. Detailed documentation for developers is available on the Rocket.Chat website, allowing you to build upon their framework and customize integrations.

One of their core products is Team Collaboration which you can set up as a privately hosted alternative to Slack. Of course, the use case for their software highlighted here is Customer Service and Engagement.

With Rocket.Chat you can manage live chat, email, SMS, and social media channels in a single security-oriented hub. The options and features at hand are mostly limited by your imagination.

Agent Platform

Comm100

Rocket.Chat

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Comm100

Rocket.Chat

AI Assisted Flow

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Status

Chat Transcripts

Chat Transfer

Custom Visitor Permissions

File Sharing

Internal Notes

Mark as Spam

Notifications Visual

Search

Tags

Ticketing

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Comm100

Rocket.Chat

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Operation Hours Schedule

Pre Chat Form

Quick Replies

Triggers

Channels

Comm100

Rocket.Chat

Email

Facebook Messenger

Instagram

Line

Phone Call

Slack

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

Wechat

WhatsApp

Customization

Comm100

Rocket.Chat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Tagline / Description

Visitor Notification Counter

Visitor Pop out Window

Visitor Receive Chat Transcript

Widget Behaviour

Widget Position

Integrations

Comm100

Rocket.Chat

Dialogflow

Hubspot

Salesforce

Trello

Webhooks

Zapier

Zoho

Plugins

Comm100

Rocket.Chat

Drupal

Joomla

Magento

Shopify

WordPress

Comparisons