View Chatwoot profile
Live Chat
Omnichannel
View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub

Chatwoot versus Userlike


Compare Features, Integrations, Plugins, and Prices

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

Userlike Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

Userlike Notable Customers

Toyota, Nivea

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

Agent Platform

Chatwoot

Userlike

Android

iOS

MacOS

Website Dashboard

Windows

Agent Tools

Chatwoot

Userlike

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Typing Preview

Pre-chat Options

Chatwoot

Userlike

Agent Status

Canned Replies

Conversation Routing

Email Capture

Pre Chat Form

Product Cards

Channels

Chatwoot

Userlike

Email

Facebook Messenger

Instagram

Line

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Chatwoot

Userlike

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Visitor Pop out Window

Widget Position

Integrations

Chatwoot

Userlike

Dialogflow

Dyte Video & Voice Call

Google Tag Manager

Google Translate

Slack

Webhooks

Plugins

Chatwoot

Userlike

BigCommerce

Drupal

Jimdo

Magento

Shopify

Squarespace

Wix

WordPress

Comparisons