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Live Chat
Omnichannel
View Tidio profile
Chatbot Live Chat
Live Chat

Chatwoot versus Tidio


Compare Features, Integrations, Plugins, and Prices

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

Tidio Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: 7 days

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Tidio Details

Owned by
Tidio
Year founded
2013
HQ Location
Szczecin, Poland
Website
tidio.com
LinkedIn
Twitter

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

Tidio Notable Customers

AOS Group
Falcon Pack
Printpack

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

What is Tidio?


Tidio is a provider that offers a lot of value for startups and smaller companies. There are plenty of success stories from small founder teams with Tidio, including Wicklewood and Whisker Bag.

With a free forever plan that includes 3 agents as well as numerous upgrades and chatbots, they pack quite a punch!

Unique about Tidio is that you can initiate a chat with a user on your website in real-time as well as have a chatbot answer questions for you.

Chatwoot Agent Platform

Tidio Agent Platform

Agent Platform

Chatwoot

Tidio

Android

iOS

Website Dashboard

Agent Tools

Chatwoot

Tidio

Canned Replies

Chat History

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

Internal Notes

Keyboard Shortcuts

Message Filter

Tags

Typing Indicator

Pre-chat Options

Chatwoot

Tidio

Agent Status

Canned Replies

Conversation Routing

Email Capture

Pre Chat Form

Product Cards

Channels

Chatwoot

Tidio

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Chatwoot Customization

Tidio Customization

Customization

Chatwoot

Tidio

Colors

Visitor Pop out Window

Integrations

Chatwoot

Tidio

Dialogflow

Dyte Video & Voice Call

Google Translate

Slack

Webhooks

Comparisons