View Chatwoot profile
Live Chat
Omnichannel
View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation

Chatwoot versus Olark


Compare Features, Integrations, Plugins, and Prices

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

Olark Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Chatwoot Agent Platform

Olark Agent Platform

Agent Platform

Chatwoot

Olark

Android

iOS

Website Dashboard

Agent Tools

Chatwoot

Olark

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Search

Tags

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Chatwoot

Olark

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Offline Form

Pre Chat Form

Product Cards

Triggers

Channels

Chatwoot

Olark

Email

Facebook Messenger

Instagram

Line

Telegram

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Chatwoot

Olark

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Visitor Pop out Window

Widget Position

Widget Size and Shape

Integrations

Chatwoot

Olark

Calendly

Dialogflow

Dyte Video & Voice Call

Google Meet

Google Translate

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Chatwoot

Olark

BigCommerce

Drupal

Magento

Squarespace

Webflow

WooCommerce

WordPress

Comparisons