View Chatwoot profile
Live Chat
Omnichannel
View JivoChat profile
Audio Chat Chatbot Engagement Widget
Live Chat WhatsApp Omnichannel

Chatwoot versus JivoChat


Compare Features, Integrations, Plugins, and Prices

Chatwoot Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $19 p/m
Free Plan: Available
Free Trial: Not Available

JivoChat Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Chatwoot Details

Owned by
Chatwoot, Inc.
Year founded
2016
HQ Location
Dover DE, United States

JivoChat Details

Owned by
JivoSite
Year founded
2012
HQ Location
Vitoria ES, Brazil

Chatwoot Notable Customers

Global Press
Taxibox
VSimple

JivoChat Notable Customers

Coding Blocks
Ispring
Sennheiser

What is Chatwoot?


Chatwoot is a Free Open Source Software and SaaS live chat platform. You can choose to have your live chat hosted by them or opt for self-hosting. The installation process of a self-hosted live chat has been simplified with their one-click install guides for cloud providers like AWS, DigitalOcean, and Heroku or with deployment options like Docker, Linux VM (Ubuntu 20.04 LTS), or the Chatwoot CTL.

Open Source

Chatwoot’s Community Edition is published under the MIT license. You can find SDK implementations, review the code or contribute to the projects in the Chatwoot repository. The Enterprise Edition is available under a proprietary license. You can still audit the source code. However, modification is not allowed.

What is JivoChat?


JivoChat is an omnichannel communication platform that has more than 270K active users around the globe. Their platform integrates with popular services like WordPress, Squarespace, and Shopify.

JivoChat offers 11 channels like Instagram, Telegram, and WhatsApp to connect with customers. The chat is rich in features with an AI chatbot, video chat, and translation for 90+ languages.

Agent Platform

Chatwoot

JivoChat

Android

iOS

Linux

MacOS

Website Dashboard

Windows

Agent Tools

Chatwoot

JivoChat

Audio Messages

Canned Replies

Channel Switching

Chat History

Chat Rating

Chat Status

Chat Transcripts

Chat Transfer

Co-browsing

Contacts Export

Custom Visitor Permissions

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Knowledgebase

Internal Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Filter

Notifications Audio

Notifications Visual

Reminders

Search

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Geo IP Tracking

Visitor Information

Visitor Typing Preview

Pre-chat Options

Chatwoot

JivoChat

Agent Status

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Email Capture

Offline Form

Operation Hours Schedule

Pre Chat Form

Product Cards

Quick Replies

Triggers

Channels

Chatwoot

JivoChat

Apple Business Chat

Email

Facebook Messenger

Instagram

Line

Phone Call

Telegram

Text Messaging (SMS)

Twilio SMS

Twitter

Website Chatwidget

WhatsApp

Customization

Chatwoot

JivoChat

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Fonts

Notification Settings

Notification Sound

Real Time Customization

Remove -Powered by-

Visitor Pop out Window

Visitor Receive Chat Transcript

Visitor Request Human Agent

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Chatwoot

JivoChat

Agile CRM

Dialogflow

Dyte Video & Voice Call

Feederloop

Google Sheets

Google Tag Manager

Google Translate

Hubspot

Pipedrive

Salesforce

Sendinblue

Slack

Trello

Webhooks

Zapier

Zendesk

Zoho

Plugins

Chatwoot

JivoChat

BigCommerce

Blogger

Drupal

Dukaan

Ecwid

Jimdo

Joomla

Magento

Moodle

OpenCart

Prestashop

Shopify

Squarespace

Unbounce

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress

Comparisons