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Live Chat
Lead Generation Slack
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Chatbot Live Chat
Lead Generation Accessibility Live Translation

Chatlio versus Olark


Compare Features, Integrations, Plugins, and Prices

Chatlio Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan:Not Available
Free Trial: 14 days

Olark Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Chatlio Details

Owned by
Chatlio
Year founded
2014
HQ Location
Seattle WA, United States
LinkedIn
Twitter

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Chatlio Notable Customers


Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Chatlio?


Chatlio is a chat service that allows agents to chat from Slack directly.

Chatlio jumps into a market of itself, with the raging ChatOps and general popularity of Slack, this tightly integrated chat service offers a great deal to the Slack enthusiasts out there!

Chatlio offers a free trial for new customers but has only paid plans.

All of the plans are subject to a free trial.

If you want to know more about Chatlio compared to other Slack chat providers, we wrote an article containing the 6 best Slack Chat Providers in 2022.

Chatlio Pricing details

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements of assistive technologies. It’s awesome to see a provider care about this often overlooked aspect of customer service.

Besides live chat, Olark also markets as customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Olark offers a free plan that offers little features and is limited to a single seat and 20 chats per month, which will not be sufficient for most use cases.

Their paid plans start at $29 per month per seat. Free trials are available. Unfortunately, credit card information is required for the trial and you will be billed automatically if you don’t cancel the trial in time.

As a customer-focused company, Olark may want to consider offering a no-credit-card-required trial so potential customers are more likely to fully experience all their features.

Additional subscriptions are available for “Powerups” like co-browsing, live chat translation, and visitor insights.

Olark Pricing details

Chatlio Agent Platform

Olark Agent Platform

Agent Platform

Chatlio

Olark

Slack

Web App

Agent Tools

Chatlio

Olark

Canned Replies

Channel Switching

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Geo Tracking

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Screenshots

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Chatlio

Olark

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Offline Ticket Form

Pre Chat Form

Pre Chat Form / Lead Generation

Triggers

Chatlio Supported File Types

Olark Supported File Types

Supported File Types

Chatlio

Olark

.gif

.jpg

.pdf

.png

.txt

Widget Customization

Chatlio

Olark

Avatar

Behaviour

Branding

Chatbox Size

Colors

CSS Widget Editing

Display Name and Title

Light and Dark Theme

Notification Settings

Position

Profile Picture

White label

Widget Size and Shape

Integrations

Chatlio

Olark

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Chatlio

Olark

BigCommerce

Drupal

Magento

Shopify

Squarespace

Webflow

WooCommerce

Wordpress

Chatlio Connectivity

Olark Connectivity

Connectivity

Chatlio

Olark

Email

Website

Pricing information

Prices of Chatlio and Olark
Prices ChatlioPayment modelPrices Olark
The $29/month plan has a limit of 2 agents, all other plans have no limits on the amount of agentsPrice per Agent
  • $29/agent/month
  • $23/agent/month with a 1 year contract paid up-front and
  • $19/agent/month with a 2 year contract paid up front
  • $29 Starter (2 agents, 200 conversations)
  • $49 Basic (1000 conversations)
  • $99 Pro (3000 conversations, 2 widgets)
  • $199 Business (5000 conversations, 5 widgets)
Monthly platform Fee
Other costs