View Chatlayer profile
Chatbot Conversational AI
AI Automation Hub
View Userlike profile
Live Chat
Live Chat Messenger Integration AI Automation Hub

Chatlayer versus Userlike


Compare Features, Integrations, Plugins, and Prices

Chatlayer Pricing Model

  • Feature Based
Starts from: Quoted
Free Plan:Not Available
Free Trial: 30 days

Userlike Pricing Model

  • Feature Based
Starts from: $100 p/m
Free Plan: Available
Free Trial: 14 days

Chatlayer Details

Owned by
Chatlayer
Year founded
2018
HQ Location
Antwerp, Belgium
LinkedIn
Twitter

Userlike Details

Owned by
Userlike
Year founded
2011
HQ Location
Cologne, Germany

Chatlayer Notable Customers

Belfius
AT&T
iFood
Startpeople

Userlike Notable Customers

Toyota, Nivea

What is Chatlayer?


Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.

Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.

What is Userlike?


Userlike is the leading software for live chat and customer messaging in Germany. It’s a unified messaging solution that lets companies receive messages from different channels like website chat WhatsApp, Facebook Messenger, SMS, and more in one central inbox. From here, all customer messages can be processed with professional service features such as message templates, live translations, and file sharing.

The software has a powerful website messenger that companies can integrate into their website and let customers choose to either have a conversation in real-time or continue it later - just like their favorite messaging apps. For complex inquiries or product demos, agents can switch from a chat to a browser-based video call and, if necessary, share their screen. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen customer relationships.

To automate customer service you can create self-learning chatbots, FAQ pages, and contact forms with Userlike’s AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Data protection has always been a top priority at Userlike. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees, and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals.

Customers of Userlike include Toyota and Nivea.

Chatlayer Agent Platform

Userlike Agent Platform

Agent Platform

Chatlayer

Userlike

Android

MacOS

Windows

Agent Tools

Chatlayer

Userlike

Canned Replies

Chat Transcripts

Chat Transfer

File Sharing

Mark as Spam

Search

Ticketing

Visitor Ban

Visitor Typing Preview

Chatlayer Pre-chat Options

Userlike Pre-chat Options

Pre-chat Options

Chatlayer

Userlike

Canned Replies

Channels

Chatlayer

Userlike

Apple Business Chat

Facebook Messenger

Google Assistant

Instagram

Telegram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Chatlayer

Userlike

Avatar / Profile Picture / Logo

Colors

Display Name and Title

Notification Settings

Remove -Powered by-

Widget Position

Chatlayer Integrations

Userlike Integrations

Integrations

Chatlayer

Userlike

Google Tag Manager

Plugins

Chatlayer

Userlike

BigCommerce

Drupal

Jimdo

Joomla

Magento

Shopify

Squarespace

Wix

WordPress

Comparisons