View Chatlayer profile
Chatbot Conversational AI
AI Automation Hub
View Olark profile
Chatbot Live Chat
Lead Generation Accessibility Live Translation

Chatlayer versus Olark


Compare Features, Integrations, Plugins, and Prices

Chatlayer Pricing Model

  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan:Not Available
Free Trial: 30 days

Olark Pricing Model

  • Feature Based
  • Seat Based
Starts from: $29 p/m
Free Plan: Available
Free Trial: 14 days

Chatlayer Details

Owned by
Chatlayer
Year founded
2018
HQ Location
Antwerp, Belgium
LinkedIn
Twitter

Olark Details

Owned by
Olark
Year founded
2008
HQ Location
Ann Arbor MI, United States
Website
olark.com
LinkedIn
Twitter

Chatlayer Notable Customers

Belfius
AT&T
iFood
Startpeople

Olark Notable Customers

Lush Cosmetics
Pfizer
Yoga Ed

What is Chatlayer?


Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.

Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.

What is Olark?


Founded in 2008, Olark has seen the rise of chat software for over a decade. After getting funding from the famous YCombinator incubator Olark launched their first live chat platform.

Olark is committed to developing accessible software and is actively testing improvements in assistive technologies. It’s awesome to see a provider care about this often-overlooked aspect of customer service.

Besides live chat, Olark also markets as a customer metrics company. Since putting a widget on your platform gives you a lot of valuable data.

To ensure that every user always gets the right answer, the chatbot can transfer to a human employee at any time. This Human Handover is possible via Live Chat or E-Mail.

Chatlayer Agent Platform

Olark Agent Platform

Agent Platform

Chatlayer

Olark

Android

Website Dashboard

Agent Tools

Chatlayer

Olark

Canned Replies

Chat History

Chat Transcripts

Chat Transfer

Co-browsing

Customer Satisfaction Survey

File Sharing

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Search

Tags

Visitor Ban

Visitor Information

Visitor Page Tracking

Pre-chat Options

Chatlayer

Olark

Automated Custom Greeting

Canned Replies

Conversation Routing

Custom Greeting

Offline Form

Pre Chat Form

Triggers

Channels

Chatlayer

Olark

Apple Business Chat

Email

Facebook Messenger

Google Assistant

Instagram

Website Chatwidget

WhatsApp

Customization

Chatlayer

Olark

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Light and Dark Themes

Notification Settings

Remove -Powered by-

Widget Position

Widget Size and Shape

Integrations

Chatlayer

Olark

Calendly

Google Meet

Help Scout

Hubspot

Mailchimp

Salesforce

Slack

Webhooks

Zapier

Zendesk

Zoom

Plugins

Chatlayer

Olark

BigCommerce

Drupal

Joomla

Magento

Squarespace

Webflow

WooCommerce

WordPress

Comparisons