View Chatlayer profile
Chatbot Conversational AI
AI Automation Hub
View Live Agent profile
Call Center Live Chat Video Chat
Omnichannel CRM Multi Language

Chatlayer versus Live Agent


Compare Features, Integrations, Plugins, and Prices

Chatlayer Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan:Not Available
Free Trial: 30 days

Live Agent Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $12 p/m
Free Plan: Available
Free Trial: 30 days

Chatlayer Details

Owned by
Chatlayer
Year founded
2018
HQ Location
Antwerp, Belgium
LinkedIn
Twitter

Live Agent Details

Owned by
Live Agent
Year founded
2006
HQ Location
Bratislava, Slovakia
LinkedIn
Twitter

Chatlayer Notable Customers

Belfius
AT&T
iFood
Startpeople

Live Agent Notable Customers

Airbus
Forbes
Nascar.

What is Chatlayer?


Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.

Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.

What is Live Agent?


LiveAgent offers an all-in-one support helpdesk. What started out as a simple software development company from Slovakia, turned into a hyper-focused customer service company. It all started when they couldn’t find any software with the functionality they believe is essential for customer support.

Since LiveAgents’s start in 2006, they have been improving their products and functionality to offer a staggering 175+ features and more than 220 integrations, plugins, and apps.

A unique feature of LiveAgent is gamification to increase your agents’ engagement and promote healthy competition. You can award badges and rewards based on the evaluation of an agent’s performance.

Chatlayer Agent Platform

Live Agent Agent Platform

Agent Platform

Chatlayer

Live Agent

Android

iOS

Website Dashboard

Agent Tools

Chatlayer

Live Agent

Canned Replies

Chat History

Chat Transfer

Customer Satisfaction Report

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Messaging

Internal Notes

Notifications Audio

Notifications Visual

Tags

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Page Tracking

Visitor Typing Preview

Pre-chat Options

Chatlayer

Live Agent

Automated Custom Greeting

Canned Replies

Conversation Routing

Knowledgebase

Operation Hours Schedule

Pre Chat Form

Triggers

Channels

Chatlayer

Live Agent

Apple Business Chat

Facebook Messenger

Google Assistant

Instagram

Twitter

Viber

Website Chatwidget

WhatsApp

Customization

Chatlayer

Live Agent

Colors

Notification Settings

Remove -Powered by-

Widget Animation

Widget Behaviour

Widget Mobile

Widget Position

Widget Size and Shape

Integrations

Chatlayer

Live Agent

Agile CRM

Feederloop

GIPHY

Google Forms

Google Sheets

Hubspot

Intercom

Klaviyo

Mailchimp

ManyChat

PayPal

Pipedrive

Quriobot

Salesforce

Slack

Stripe

Trello

Twilio

Zapier

Plugins

Chatlayer

Live Agent

BigCommerce

Blogger

Drupal

GoDaddy

Joomla

Magento

OpenCart

Prestashop

Shopify

Squarespace

Volusion

Webflow

Weebly

Wix

WooCommerce

WordPress

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