View Chatlayer profile
Chatbot Conversational AI
AI Automation Hub
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

Chatlayer versus Intercom


Compare Features, Integrations, Plugins, and Prices

Chatlayer Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan:Not Available
Free Trial: 30 days

Intercom Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Chatlayer Details

Owned by
Chatlayer
Year founded
2018
HQ Location
Antwerp, Belgium
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Chatlayer Notable Customers

Belfius
AT&T
iFood
Startpeople

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Chatlayer?


Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.

Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Chatlayer Agent Platform

Intercom Agent Platform

Agent Platform

Chatlayer

Intercom

Android

iOS

Website Dashboard

Agent Tools

Chatlayer

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Status

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Notifications Audio

Notifications Visual

Order Tracking

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Pre-chat Options

Chatlayer

Intercom

Agent Status

Canned Replies

Conversation Routing

Operation Hours Schedule

Product Cards

Response Expectation

Triggers

Channels

Chatlayer

Intercom

Apple Business Chat

Email

Facebook Messenger

Google Assistant

Instagram

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Chatlayer

Intercom

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Light and Dark Themes

Remove -Powered by-

Widget Behaviour

Widget Mobile

Widget Size and Shape

Integrations

Chatlayer

Intercom

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

Chatlayer

Intercom

Joomla

OpenCart

Shopify

WooCommerce

WordPress

Comparisons