View Chatlayer profile
Chatbot Conversational AI
AI Automation Hub
View HelpScout profile
Help Desk In-app Live Chat Live Chat
Team Inbox Helpdesk Live Chat

Chatlayer versus HelpScout


Compare Features, Integrations, Plugins, and Prices

Chatlayer Pricing Model

  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan:Not Available
Free Trial: 30 days

HelpScout Pricing Model

  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 15 days

Chatlayer Details

Owned by
Chatlayer
Year founded
2018
HQ Location
Antwerp, Belgium
LinkedIn
Twitter

HelpScout Details

Owned by
Help Scout PBC
Year founded
2011
HQ Location
Boston MA, United States

Chatlayer Notable Customers

Belfius
AT&T
iFood
Startpeople

HelpScout Notable Customers

GrowSurf
Springboard
Zapier

What is Chatlayer?


Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.

Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.

What is HelpScout?


Founded in 2011, Help Scout has been a promotor of fully remote companies long before it reached mainstream popularity in mid-2020. With over 12.000 customers, they are a prominent player in the support-desk space. Help Scout is also a certified B-Corp.

Help Scout is a communication platform that helps teams across an organization have better conversations with their customers. Quick to set up and easy to use, companies use Help Scout to create email inboxes like support@ and info@, put live chat on their websites, build help centers, and more. All of those customer interactions flow into a single view that looks just like an inbox but offers powerful collaboration and automation tools under the hood.

Help Scouts offers an extensive collection of free templates, guides, courses, and resources in the Support Toolkit on their website. They also have a range of open source tools and APIs created by the community in the Help Scout GitHub repository

Agent Platform

Chatlayer

HelpScout

Android

Email Inbox

iOS

Linux

MacOS

Slack

Website Dashboard

Windows

Agent Tools

Chatlayer

HelpScout

Chat History

Chat Rating

Chat Transcripts

Customer Satisfaction Report

Customer Satisfaction Survey

File Sharing

Internal Knowledgebase

Internal Messaging

Tags

Team Inbox

Ticketing

Typing Indicator

Pre-chat Options

Chatlayer

HelpScout

Agent Status

Conversation Routing

Custom Greeting

Email Capture

FAQ

Knowledgebase

Offline Form

Pre Chat Form

Channels

Chatlayer

HelpScout

Apple Business Chat

Email

Facebook Messenger

Google Assistant

Instagram

Phone Call

Slack

Text Messaging (SMS)

Website Chatwidget

WhatsApp

Customization

Chatlayer

HelpScout

Avatar / Profile Picture / Logo

Chatbox Size

Colors

Display Name and Title

Fonts

Light and Dark Themes

Notification Settings

Notification Sound

Remove -Powered by-

Visitor Notification Counter

Visitor Request Human Agent

Widget CSS Editing

Widget Mobile

Integrations

Chatlayer

HelpScout

Aircall

Calendly

Chatra

Clearbit

GitHub

Google Apps

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Olark

Pipedrive

Salesforce

Slack

Smith.ai

Text Request

Trello

Userlike

Webhooks

Zapier

Plugins

Chatlayer

HelpScout

BigCommerce

Facebook Marketplace

Joomla

Magento

Shopify

Webex

WooCommerce

WordPress

Comparisons