View Chatlayer profile
Chatbot Conversational AI
AI Automation Hub
View Gorgias profile
Help Desk Live Chat
Business SMS Order Management Call Management

Chatlayer versus Gorgias


Compare Features, Integrations, Plugins, and Prices

Chatlayer Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: Quoted
Free Plan:Not Available
Free Trial: 30 days

Gorgias Pricing Model

  • Conversation Based
  • Feature Based
  • Seat Based
Starts from: $10 p/m
Free Plan:Not Available
Free Trial: 7 days

Chatlayer Details

Owned by
Chatlayer
Year founded
2018
HQ Location
Antwerp, Belgium
LinkedIn
Twitter

Gorgias Details

Owned by
Gorgias
Year founded
2015
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Chatlayer Notable Customers

Belfius
AT&T
iFood
Startpeople

Gorgias Notable Customers

Steve Madden
Bokksu
Marine Layer

What is Chatlayer?


Chatlayer is an AI-based NLP chat system. NLP stands for Natural Language Processing.

Chatlayer’s unique offering includes a no-code solution for automated chatbots. Their solution can even be used to integrate with Nest thermostats and smart home appliances.

What is Gorgias?


Gorgias offers an extensive product that helps DTC companies (Shopify, and other online e-commerce businesses) with support and live chat throughout their supply chain and delivery, monitoring your socials as well as allowing customers to chat with you on your website.

Unique about Gorgias is its Academy, where they offer Agent training next to regular account setups. You need a subscription in order to access these documents, but the academy content itself is free.

Chatlayer Agent Platform

Gorgias Agent Platform

Agent Platform

Chatlayer

Gorgias

Android

iOS

Website Dashboard

Agent Tools

Chatlayer

Gorgias

Canned Replies

Channel Switching

Chat History

Chat Rating

Customer Satisfaction Survey

Email Forwarding

File Sharing

Internal Notes

Order Tracking

Ticketing

Visitor Geo Tracking

Visitor Information

Visitor Page Tracking

Pre-chat Options

Chatlayer

Gorgias

Agent Status

Canned Replies

Email Capture

FAQ

Message Routing

Offline Form

Product Cards

Quick Replies

Triggers

Channels

Chatlayer

Gorgias

Apple Business Chat

Email

Facebook Messenger

Google Assistant

Instagram

Phone Call

Text Messaging (SMS)

Twitter

Website Chatwidget

WhatsApp

Customization

Chatlayer

Gorgias

Avatar / Profile Picture / Logo

Colors

Widget Position

Integrations

Chatlayer

Gorgias

Ada

Klaviyo

Postscript

Recharge

Yotpo

Zapier

Plugins

Chatlayer

Gorgias

BigCommerce

Joomla

Magento

Shopify

Comparisons