View Chaport profile
Chatbot Live Chat
Omnichannel
View Intercom profile
Chatbot In-app Live Chat Live Chat
Omnichannel Lead Generation Integrations

Chaport versus Intercom


Compare Features, Integrations, Plugins, and Prices

Chaport Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $25 p/m
Free Plan: Available
Free Trial: 14 days

Intercom Pricing Model

  • Agent Based
  • Feature Based
  • Seat Based
Starts from: $78 p/m
Free Plan:Not Available
Free Trial: 14 days

Chaport Details

Owned by
Chaport
Year founded
2014
HQ Location
Alhambra CA, United States
LinkedIn
Twitter

Intercom Details

Owned by
Intercom, Inc
Year founded
2011
HQ Location
San Francisco CA, United States
LinkedIn
Twitter

Intercom Notable Customers

Amazon
Facebook
Shopify
Udemy

What is Chaport?


Chaport is a US based chat provider with many options and features.

The Chaport chat widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 35 languages.

Chaport has an feature-based and agent-based pricing model. The first two agent slots are included in the free plan.

What is Intercom?


Intercom has some of the world’s largest tech companies among its clients. As an industry-leading provider of live chat and in-app messaging, they have an impressive amount of features and an unrivaled level of customizability.

Intercom’s conversational support funnel is set up to efficiently filter support requests. Support tickets trickle through from proactive support to self-serve support via their knowledge base, to actual human support. Inbox automation can be set up to quickly prioritize tickets. Team efficiency and customer experience metrics are an integrated part of the platform.

Intercom leaves no matter to chance and knows that live chat needs to connect seamlessly with your existing software stack. For this purpose, an incredible number of integrations and apps in multiple categories can be found and installed through their app store.

Intercom has several pricing schemes depending on your needs. The different solutions target support, engagement, or conversion. The available features in each plan depend on the goals you have set out. Add-ons are available to expand your plan if necessary.

There is a slimmed-down plan for eligible Startups from $78 per month for a monthly subscription. Although their products are polished and user-friendly, Intercom is not suited for all businesses. Even at entry-level the Intercom messenger will set you back a hefty dime. It goes without saying, Intercom specializes in tailored solutions at Enterprise level.

Free trials are available, though it requires entering your credit card information. You will get billed if you don’t cancel your subscription in time. This is a considerable downside and a bit of an archaic practice in our opinion.

Chaport Agent Platform

Intercom Agent Platform

Agent Platform

Chaport

Intercom

Android

iOS

MacOS

Web App

Windows

Agent Tools

Chaport

Intercom

AI Assisted Flow

Canned Replies

Chat History

Chat Rating

Chat Transcripts

Chat Transfer

Contacts Export

Customer Satisfaction Report

Customer Satisfaction Survey

Email Scheduling

File Sharing

Group Messaging

Internal Notes

Keyboard Shortcuts

Mark as Spam

Message Status

Notifications Audio

Notifications Visual

Order Tracking

Search

Switch Phone Call to Chat

Tags

Team Inbox

Ticketing

Typing Indicator

Visitor Ban

Visitor Information

Visitor Typing Preview

Pre-chat Options

Chaport

Intercom

Agent Status

Canned Replies

Conversation Routing

Custom Greeting

Hours of Operation

Knowledgebase

Offline Ticket Form

Pre Chat Form / Lead Generation

Product Cards

Response Expectation

Triggers

Channels

Chaport

Intercom

Email

Facebook Messenger

Instagram

Telegram

Text Messaging (SMS)

Twitter

Viber

VK

Website

WhatsApp

Customization

Chaport

Intercom

Avatar

Behaviour

Branding

Chatbox Size

Colors

Light and Dark Themes

Mobile Widget

Notification Settings

Position

Profile Picture

Remove -Powered by-

Widget Size and Shape

Integrations

Chaport

Intercom

Calendly

Chatlayer.ai

Clearbit

Dialpad

Feederloop

Freshdesk

GitHub

Google Meet

Hubspot

Jira

Mailchimp

Marketo

Pipedream

Pipedrive

Quickchat AI

Salesforce

ServiceBell

Slack

Stripe

Webhooks

Zapier

Zendesk

Zoho

Plugins

Chaport

Intercom

Bubble

Ecwid

Jimdo

Joomla

OpenCart

Shopify

WooCommerce

Wordpress

Comparisons